Tenant Login Admin Login

Polpo Group Real Estate

Frequently asked questions about our rental properties

Getting Started

How do I schedule a showing?

You can schedule a showing right from our website! Browse our available units at polpogrouprealestate.com/listings and click "Schedule a Showing" on the unit you'd like to see.

Application & Screening

How much is the application fee?

The application fee is $50 per applicant. Application fees are non-refundable.

Is there a background check?

Yes. All applicants 18 and older must submit an application and pass a background check. Our screening includes:

  • Credit history — we review your credit report. Lower scores may require a higher security deposit.
  • Criminal history — we check for felony and misdemeanor convictions. See our criminal record FAQ for details.
  • Eviction history — we check for prior evictions within the last 10 years. See our eviction policy FAQ for details on co-applicant exceptions.
  • Income verification — we verify that your gross income is at least 3 times the monthly rent.
  • Rental history — we review your rent payment history and may contact prior landlords.

The application fee is $50 per applicant and is non-refundable.

What are the income requirements?

We require gross income of at least 3x the monthly rent. This applies to all income types, including Social Security, disability, pensions, and other fixed-income sources — the income just needs to meet the 3x threshold.

For applicants whose income is primarily tips or cash-based (e.g., servers), we may review bank deposit history to verify income.

What if I just started a new job and don't have pay stubs yet?

If you just started a new job and don't have pay stubs yet, we can accept an official offer letter from your employer as proof of income. The offer letter should include your start date and pay rate or salary, and should be on company letterhead or from an official company email. We may follow up with your employer to verify the information.

What are the credit requirements? How much is the security deposit?

Security deposit is based on your credit score:

  • 611 or higher: 1 month security deposit
  • 551–610: 1.5 months security deposit
  • 401–550: 2 months security deposit
  • 400 or below: requires a co-applicant with higher credit to co-sign
What if I have no credit history?

No credit history is not a disqualifier. If your income meets the 3x rent requirement, we won't hold a lack of credit against you.

Do you accept applicants with prior evictions?

If you have an eviction on your record within the last 10 years, you may still qualify if you're applying with a co-applicant who will live in the unit and who meets all of our screening criteria on their own (credit, income, background, and no evictions). In that case, standard deposit terms apply.

Solo applicants with an eviction on record within the last 10 years do not qualify. If an eviction has been sealed by a court, it is not on the record and will not count against you.

Do you accept applicants with a criminal record?

Having a criminal record does not automatically disqualify you. We evaluate criminal history based on the type of offense, whether it was a felony or misdemeanor, and how long ago it occurred. More serious or recent offenses are more likely to affect your application.

We do not consider arrests without convictions, sealed or expunged records, traffic violations, or minor offenses like misdemeanor theft or simple drug possession.

Each application is evaluated individually. If you have questions about your specific situation, don't hesitate to reach out.

Does everyone living in the unit need to be on the lease?

Yes. Everyone 18 and older must be on the lease, submit an application, and pass a background check. The application fee is $50 per applicant.

All lease signers are equally responsible for rent and lease terms. Dependents of a tenant (e.g., a minor child) do not need to be on the lease, but any adult 18+ who is not a dependent must sign.

Pets & Animals

Do you accept pets? How much are pet fees?

We charge an initial fee of $250 for the first pet and $25 monthly. For an additional pet, we charge $100 and $25 per month.

Do you allow emotional support animals (ESAs)?

Yes. Under the Fair Housing Act, emotional support animals are a reasonable accommodation for tenants with a disability-related need. ESAs are not considered pets — no pet fee, pet deposit, or pet rent applies.

To request an ESA accommodation, we ask for a letter from a licensed healthcare provider who has an established therapeutic relationship with you. The letter should confirm that you have a disability and that the animal provides necessary emotional support. We do not need to know your specific diagnosis.

Tenants are responsible for any damage caused by their ESA, which would be handled the same as any other lease damage.

We review ESA requests promptly and on a case-by-case basis.

Do you allow service animals?

Yes. Service animals are not considered pets and are welcome at all of our properties at no additional charge — no pet fee, pet deposit, or pet rent applies. A service animal is a dog (or in some cases a miniature horse) individually trained to perform tasks for a person with a disability. We do not require documentation for service animals when the disability and task are apparent.

Tenants are responsible for any damage caused by their service animal, which would be handled the same as any other lease damage.

Rent & Living Costs

How do I pay rent? What payment methods do you accept?

Rent is paid through your AppFolio tenant portal. You'll set up your portal login after signing your lease.

We recommend paying by eCheck — it's free. eCheck is just another name for ACH, which means the payment pulls directly from your bank account (like a direct bank transfer). You'll need your bank's routing number and account number to set it up. There are no fees.

You can also pay by credit or debit card, but there's a processing fee added to your payment. You'll see the exact fee amount on the review screen before you confirm, so there are no surprises.

Rent is due on the 1st of each month.

What if I move in on the middle of the month?

If your lease starts on a date other than the 1st, your rent for that first partial month is prorated — you only pay for the days you're actually in the unit. We calculate the daily rate by dividing your monthly rent by the number of days in that month, then multiply by the number of days remaining.

For example, if your monthly rent is $900 and you move in on April 15, your prorated rent would be $900 ÷ 30 days × 16 days = $480. Starting the following month (May 1st), you'd pay the full $900.

Both the prorated rent and your security deposit are due before you receive your keys.

What happens if I pay rent late?

Rent is due on the 1st of each month with no grace period. If rent is not received by the 1st, a $50 late fee is automatically added to your account on the 2nd.

If rent remains unpaid, a formal 10-Day Notice to Pay or Quit will be sent on the 5th of the month. If the balance is still unpaid after the notice expires, eviction proceedings will be filed.

Late fees cannot be waived. This policy is applied the same way for every tenant, every time.

Need to split rent into two payments? Your AppFolio tenant portal has a built-in option to split rent into 2 payments with Flex. After logging in, you'll see a button to split your payment. Approval takes just a few minutes. To use Flex for the current month, you must apply by 5 PM ET on the 4th of the month. Flex is a third-party service — we are not affiliated with them and cannot assist with enrollment.

How do I split my rent into 2 payments?

Your AppFolio tenant portal has a built-in option to split your rent into 2 payments using Flex. Here's how it works:

  1. Log into your Online Portal at polpogrouprealestate.appfolio.com
  2. Look for the payment button to "Split into 2 payments with Flex"
  3. Apply for approval — you'll find out if you're approved within minutes. If you're not approved, Flex will let you know directly.
  4. Enrollment deadline — to use Flex for the current month's rent, you must apply by 5 PM ET on the 4th of the month. If you apply after that, it will start the following month.

If you start an application but don't finish it, Flex may email you to encourage you to complete it. You can unsubscribe from those emails directly.

Flex is a third-party service — we are not affiliated with them and cannot assist with enrollment or account issues. If you have questions about Flex, contact them directly:

  • Help Center: help.getflex.com
  • Live Chat: Available in the Flex mobile app
  • Email: help@getflex.com
I'm having trouble with my Flex account. What should I do?

Flex is a third-party service — we're not able to troubleshoot Flex account issues, payments, or application status on our end. Please contact Flex directly:

  • Help Center: help.getflex.com
  • Live Chat: Available in the Flex mobile app
  • Email: help@getflex.com
What utilities am I responsible for? What are the average costs?

Tenants are responsible for all utilities. The specifics vary by property — ask about your building for details.

2445 Fairfield Avenue

Electric is in your name — you'll set that up directly with the electric company.

The remaining utilities (common electric, gas, water, sewer, and trash) are in the company name. We bill back your portion based on unit size:

  • 1 bedroom: approximately $100/month
  • 2 bedroom: approximately $120/month
  • 3 bedroom: approximately $150/month

Internet is provided by the building through a bulk Xfinity plan. It's billed as a lease fee of $59.50/month.

1230 Delta Boulevard

Utilities are billed back each month, split evenly across all units.

Do you require renters insurance?

Yes. If you do not have your own renters insurance uploaded to the portal, we will automatically charge your account $10.50 monthly for $100,000 worth of Liability Coverage. This just covers the dwelling, not your personal property.

Can I mount a TV on the wall?

Yes, you're welcome to mount a television on the wall. Just keep in mind that any damage to the walls (holes, patches, etc.) when you move out will be charged as part of your move-out inspection.

Do you accept Section 8 or housing vouchers?

We do not currently take Section 8. However, we do accept housing vouchers from Fort Wayne Housing Authority and YWCA.

2445 Fairfield Avenue

What are the differences between floors at 2445 Fairfield Ave?

First floor units have stainless steel appliances, quartzite countertops, and tiled bath surrounds.

Second and third floor units have white appliances, butcher block countertops, and white bath surrounds.

How does internet work? Can I use my own provider?

We have a bulk internet plan with Xfinity. Tenants are required to use this plan — you cannot bring in your own internet provider.

You'll go to Xfinity to set up an account and get your router, but you don't pay them directly. Instead, you pay us $59.50 per month, which is added as a separate line item on your lease ledger.

Is parking available? How much does it cost?

We have paid parking available. Spots in the back of the parking lot are $45 per spot per month, or in the garage for $75 per spot per month.

Is there an elevator?

No.

How does the heating and air conditioning work?

The units have mini-split systems for heating and air conditioning. There is one in each bedroom and the living room. They are controlled with the remote mounted on the wall.

1230 Delta Boulevard

Is parking available?

Parking is street parking only — there is no dedicated lot or garage.

How does the heating and air conditioning work?

The building has 2 furnaces that supply heat to all units — temperature is controlled by management. For cooling, window AC units are provided to each unit for the warmer months.

Is there laundry in the building?

There is shared coin-operated laundry in the basement.